FAQs

Who are Vision Tiles ?

Vision Tiles has been setup by a director of a kitchen bedroom bathroom company with the aim to offer Roca tiles products in the UK.

With over 20 years in the industry, we understand retailers are only as good as their suppliers. Therefore we offer a service you can rely on.

Who can buy from Vision Tiles ?

Vision Tiles are a trade only Company – If you are not a registered business dealing with tiles, please contact us to arrange one of our dealers to contact you.

Who are Roca?

Roca are the largest bathroom suppliers in the world with sales of around 1.7 Billion euros per year. They manufacture porcelain tiles in Spain to the highest standards in the Industry. They are leaders in design of new and existing tiles.

What about warranty?

Vision tiles fully guarantee Roca tiles in the UK. Our deliveries are insured. If on delivery you have any problem, we will deal with this straight away.

What about batch colours?

As with any tile supplier, batches of tiles do differ slightly in colour and size. Roca offer a batching system to ensure you are supplied with matching batches to ensure the overall colour match. It is therefore worth ordering a few extra tiles to keep some for possible future use.

As a dealer, what can I expect from Vision Tiles?

Vision Tiles are all about service. Once registered as a dealer, you will have full access to our website where you can choose tiles, place an order, see your trade price, see lead time for deliveries and manage your account. You will have an account manager to deal with at all times, you can place your order through them if you prefer. Your account manager will keep in touch with you about your orders, any new displays you may need along with display boards, samples and brochures.

We have a full National distribution network setup to deal with our deliveries so when you need tiles on a deadline, we can ensure you receive them on time.

What if we have a problem with tiles once they have been fitted?

In this unlikely situation, we will investigate the problem with the collaboration of Roca Tiles and generate a report of the fault. If the fault is due to the tiles we will suggest an amicable solution.

Sounds great, where can I open an account?

Please use our register page on our website or call 01235 520576 or email sales@visiontiles.com